Legal
Terms of Service
Last updated: 12 October 2026
1. Who we are
North eSIM (northesim.org) is an online store run by North eSIM. You can reach us at [email protected]. We resell prepaid mobile data plans supplied by licensed eSIM wholesale partners. We are not a mobile network operator, and the networks your eSIM connects to are owned and run by local carriers.
2. Using our site
By placing an order you confirm that you are at least 18 years old, or have permission from a parent or guardian, and that the information you give us is accurate. You agree not to misuse the site, try to access other customers' orders, or resell our eSIMs without our written agreement.
3. What we sell
Digital eSIM data plans for travel. Each plan page states the data amount, validity period, covered destinations and when validity begins. The plan details shown at checkout are the ones that apply to your order. Plans include mobile data only. They do not include a phone number, calls or SMS unless the plan page says otherwise.
4. Prices and payment
Prices are charged in US dollars; other currencies shown on our site are estimates for convenience. The amount charged is the one shown at checkout. Payments are processed securely by Stripe, and we never see or store your full card details. Your bank may add its own currency-conversion or foreign-transaction fees.
5. Delivery
After a successful payment, your eSIM QR code and installation instructions are delivered to your order page and by email, usually within minutes. If you have not received your eSIM within 24 hours, contact us and we will deliver it or refund you in full.
6. Device compatibility
You need an eSIM-compatible, carrier-unlocked device. Please check our compatibility page before buying. If your device turns out to be incompatible and the plan has not been activated, you are covered by our Refund Policy.
7. Activation and validity
Unless a plan states otherwise, validity begins when the eSIM first connects to a supported network in a covered destination. Installing the eSIM does not start the plan. Unused data and time do not carry over once a plan expires.
8. Fair use and network coverage
Any speed or fair-use limits are shown on the plan page. We do not sell an "unlimited" plan without stating its limits. Coverage and speed depend on the local network, your location and your device, so we cannot guarantee coverage indoors, underground, in remote areas, or at all times.
9. Refunds
Our Refund Policy forms part of these terms and explains when you can get your money back.
10. Your order link
Your order is accessed through a private link sent to your email. Keep it private: anyone with the link can view your plan status and installation details. You are responsible for entering a correct email address at checkout.
11. Liability
To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect losses such as missed connections, lost bookings or lost business. Nothing in these terms limits any liability that cannot be limited by law, or your statutory rights as a consumer.
12. Changes to these terms
We may update these terms from time to time. The version published on this page when you place your order applies to that order.
13. Governing law
These terms are governed by the laws of The UK. This does not take away any mandatory consumer protections you have under the laws of the country where you live. If you have a problem, please contact us first at [email protected]; most issues are solved quickly that way.