Legal
Privacy Policy
Last updated: 8 November 2026
Who is responsible for your data
North eSIM (northesim.org), run by North eSIM, is responsible for the personal data described on this page. Contact: [email protected].
What we collect
• Your email address, to deliver your eSIM, send order updates and answer support requests. • Order details: the plan, destination, price, order status and timestamps. • Support messages you send us through the help center or by email. • Technical data: your IP address and browser information in our server logs, used for security and to count daily visits.
What we do not collect
We never see or store your full card number; card payments are handled entirely by Stripe. We do not collect identity documents or your location, we do not use advertising trackers, and we never sell your data.
Why we use your data
• To fulfil your order and give you support (needed to perform our contract with you). • To prevent fraud and keep the site secure (our legitimate interest). • To keep financial records (a legal obligation). We do not send marketing emails unless you have asked us to.
Who we share it with
• Stripe, which processes your payment. • our eSIM wholesale partner, which provisions your eSIM. • Our email provider, which delivers order and support emails. • Our hosting provider, which runs the servers this site is hosted on. Each receives only what it needs to do its job. Some of these providers operate outside your country and are required to protect your data.
Cookies
We use essential cookies, for example to remember your currency choice and to keep the admin area secure. Some where-to-buy offers on our pages are affiliate links; if you click one, that partner network may set a cookie for up to 30 days to credit the referral. We do not load advertising or third-party tracking scripts. To see which parts of the site are confusing, our own server records anonymous interactions (pages viewed, buttons clicked, how far a page is scrolled) under a random per-tab identifier that is deleted when the tab is closed; it contains no cookie, IP address, email or typed text, and nobody else receives it. If you arrive through a friend's referral link we remember its code in your browser for 30 days so it can be applied at checkout. You choose what is optional: the first time you visit, a banner lets you accept all, reject everything non-essential, or customize, and you can change your mind at any time with the "Cookie preferences" link in the footer. Rejecting stops our anonymous statistics. If we add tools from other companies, such as Google Analytics or ads measurement, they will load only if you accept them. We do not sell your data.
How long we keep it
Order and payment records are kept for as long as tax and accounting laws require (usually up to 7 years). Server logs are kept for a short period. Support messages are kept for as long as needed to resolve your request.
Your rights
You can ask to access, correct or delete your personal data, or object to how we use it, by emailing [email protected]. We reply within 30 days. Records we must keep by law, such as payment records, cannot be deleted before the legal period ends.
Changes to this policy
If we change this policy, we will update the date at the top of this page.