Support

Contact us

A real person reads every message. We usually reply within a few hours.

• Already bought an eSIM?

  Open your order page (the link in your email) and choose “Get help with this order”. We then see your plan automatically.

• Email

  [email protected]
  Write from the address you used at checkout, and tell us your phone model and where you are.

• Support form

  Help center: common answers first, then a form that reaches us directly.

• Before you dispute a payment

  Please contact us first. We can usually refund you faster than a bank chargeback. See the refund policy.