Legal

Refund Policy

In plain language. If the product we sold doesn't do what we said, you get your money back — that's the standard we hold ourselves to.

• You paid but the eSIM was never delivered

  ✓Full refund, no questions asked.

• The eSIM cannot be installed on your device

  ✓Full refund within 30 days of purchase if you tell us before or while troubleshooting, and the plan has not been activated.

• The plan doesn't connect at your destination

  ✓Full or partial refund after our guided checks — we don't hide behind credits. If a network outage on our side caused it, you get a full refund regardless of usage.

• You changed your mind before travelling, plan not activated

  ✓Full refund within 30 days of purchase.

• The plan was activated and worked, but data ran out

  ×Not refundable — data was delivered as described. Top up or buy a new plan; we'll show per-GB costs before you pay.

• The plan was activated and worked, but your device had a different problem

  ~Assessed case by case — tell us what happened and we'll be fair.